jitabe Privacy Policy

This Privacy Policy ("Policy") is issued by jitabe ("jitabe", "we", "us", "our") and applies to all personal data processed in connection with your use of the website at https://jitabe.app and all related services, mobile experiences, and communications channels. By registering an account or otherwise using the jitabe platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

jitabe is committed to handling all personal data with integrity, transparency, and proportionality. This Policy is written in plain English so that every player — whether based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else across Bangladesh — can understand their rights and our obligations clearly.

Section 1

Data We Collect

jitabe collects personal data in order to operate our platform safely, process your financial transactions, comply with anti-money-laundering obligations, and deliver a personalised gaming experience. We collect data only to the extent that it is necessary and proportionate for these stated purposes.

Information You Provide Directly

When you register an account, complete identity verification, make a deposit, request a withdrawal, or contact our support team, you provide us with information including but not limited to:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify you meet the 18+ age requirement)
• Email address and mobile phone number
• Residential address within Bangladesh
• National Identity Card (NID) number or passport number
• Payment method details, including bKash, Nagad, Rocket, Upay account identifiers, or bank account information (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Selfie or photo identification submitted during KYC
• Communications you send to us via email or live chat

Information Collected Automatically

When you access jitabe through any device, our systems automatically collect certain technical and behavioural data:

Information from Third Parties

In certain circumstances, jitabe may receive personal data about you from third-party sources, including payment processors (such as bKash and Nagad), identity verification service providers, fraud prevention databases, and publicly available sources. We use this data solely to supplement our own records for verification and compliance purposes.

Section 2

How We Use Your Data

jitabe processes personal data only for legitimate, clearly defined purposes. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this Policy. The primary purposes for which we use your data are as follows:

Account Management & Service Delivery

• Creating and maintaining your jitabe account, including storing your login credentials securely
• Processing deposits and withdrawals via your chosen payment method
• Delivering the games, sports betting markets, and other features you access on the platform
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts
• Providing customer support and resolving account queries or disputes

Legal & Regulatory Compliance

• Verifying your identity and age as part of our Know Your Customer (KYC) process to comply with anti-money-laundering best practices
• Screening against sanctions lists and fraud databases
• Maintaining financial records and audit trails as required
• Responding to lawful requests from competent authorities

Safety, Security & Fraud Prevention

• Detecting, investigating, and preventing fraudulent activity, account abuse, and cheating
• Monitoring for unusual transaction patterns that may indicate money laundering or payment fraud
• Identifying and blocking attempts to create multiple accounts
• Enforcing our Terms and Conditions and Responsible Gaming Policy

Platform Improvement & Personalisation

• Analysing aggregated usage data to improve the platform's design, navigation, and game selection
• Tailoring your in-platform experience, including game recommendations and promotional offers relevant to your activity
• Conducting internal research and analytics to understand player behaviour at an aggregate level

Marketing Communications

With your prior consent, jitabe may send you promotional communications about bonuses, seasonal offers (such as Eid or Pohela Boishakh promotions), new game releases, and BPL or T20 World Cup betting markets. You may withdraw your consent to marketing communications at any time by contacting [email protected] or updating your notification preferences within your account settings. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Section 3

Data Sharing & Disclosure

jitabe does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your data with carefully selected third parties only where it is necessary to operate the platform, meet legal obligations, or protect the safety of players and the integrity of our services.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum payment data necessary to process your transactions. These providers operate under their own privacy policies and data protection standards.
• Identity verification providers: Third-party KYC and document verification services receive identity documents and biometric data solely for the purpose of verifying your identity and age. All such providers are contractually obligated to process your data only for the specified purpose and to maintain appropriate security standards.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and session token in order to deliver their games within the jitabe platform. These providers do not receive your full name, payment details, or contact information.
• Fraud prevention and security services: Specialist fraud detection providers may receive device fingerprint data, IP addresses, and transaction metadata to assist in identifying and preventing fraudulent activity.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to support platform improvement. No personally identifiable information is included in these data transfers.
• Legal and regulatory authorities: jitabe may disclose personal data to competent authorities, law enforcement agencies, or courts in Bangladesh or other jurisdictions where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jitabe, its players, or the public.

Section 4

Cookies & Tracking Technologies

jitabe uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, keep your session secure, and understand how players interact with our services. This section explains what types of cookies we use and what each category does.

Types of Cookies Used

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by websites you visit. Please note that blocking strictly necessary cookies may impair your ability to log in or conduct transactions on the jitabe platform. Detailed instructions for managing cookies are available in the help documentation of your browser.

For questions about specific cookies set by jitabe, please contact [email protected] with the subject line "Cookie Query".

Section 5

Data Security & Storage

jitabe takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Technical Safeguards

• Transport encryption: All data transmitted between your device and the jitabe platform is protected using 256-bit SSL/TLS encryption. The padlock icon visible in your browser confirms that your connection is secure.
• At-rest encryption: Sensitive personal data — including identity documents and payment details — is encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data within jitabe's systems is restricted on a strict need-to-know basis. All internal access events are logged and subject to periodic audit.
• Two-factor authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their jitabe accounts. 2FA adds a second layer of protection against unauthorised account access.
• Intrusion detection: Our infrastructure is monitored continuously for anomalous access patterns, and automated alerts are triggered for suspicious activity.

Organisational Safeguards

• Staff who handle personal data undergo regular data protection and security training
• Third-party service providers are assessed for security compliance before being granted access to any personal data
• Incident response procedures are in place to enable prompt identification, containment, and notification in the event of a personal data breach

Data Storage Location

Personal data collected by jitabe is stored on servers located in secure data centres. Where data is processed by third-party service providers outside Bangladesh, jitabe ensures that appropriate contractual safeguards are in place to maintain the standard of protection afforded by this Policy.

Section 6

Your Privacy Rights

As a jitabe player, you have meaningful rights over your personal data. jitabe is committed to respecting and facilitating these rights promptly and without undue friction. Your rights include the following:

• Right of access: You have the right to request a copy of the personal data that jitabe holds about you, along with information about how it is used. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For basic account details, you can update information directly within your account settings.
• Right to erasure: You may request that jitabe delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that certain data must be retained to comply with legal and regulatory obligations even after account closure.
• Right to restriction of processing: In certain circumstances, you may request that we restrict how we process your personal data — for example, while the accuracy of that data is being verified following a rectification request.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where jitabe relies on your consent as the legal basis for processing (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though in such cases jitabe may demonstrate compelling grounds that override your objection.

Section 7

Data Retention Policy

jitabe retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and research purposes.

Section 8

Updates to This Policy

jitabe reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, platform features, or applicable law. When we make material changes to this Policy, we will notify registered players via email to the address held on their account and by posting a prominent notice on the jitabe platform for a period of at least 14 days before the revised Policy takes effect.

The "Last updated" date displayed at the top of this page indicates when the current version was published. We encourage you to review this Policy periodically so that you remain informed about how your personal data is protected. Your continued use of the jitabe platform following publication of an updated Policy constitutes your acceptance of the revised terms.

For any questions, concerns, or complaints regarding this Privacy Policy or jitabe's data practices, please contact us in writing at [email protected]. We treat all privacy-related correspondence as a priority and aim to provide a substantive response within 10 business days.